So I Talk A Lot (Issue 424)

In which we learn a technique to deal with dreaded silence and wandering conversation. “I can’t hear very well, so I talk a lot.” Read more »

Seeing the Flaws (Issue 423)

In which we’re reminded to dig into details when we ask questions. If you were to ask me, “how’s your house?” I would say, “Great…. a couple of creaks and groans and… just fine” However, if you were buying my house, you’d bring your team of inspectors and you’d find a lot to write down … Read more »

Homework (Issue 422)

In which we learn to pay attention to obvious and less obvious loyalties and connections. June 10, 1993 was a to-live-for June day in Boston; the view from mid-way up the Prudential Center was spectacular. That morning, I called on a senior sales training manager at Gillette in the Prudential Center.  He was tall, lanky, … Read more »

The Walk to the Door (Issue 421)

In which we are reminded to prepare for the “meeting after the meeting.” They’ve had a lovely evening together. Dinner, sparkling conversation, and a play, topped off with cappuccino and a deeply chocolate dessert, shared and savored. They’re returning, now, walking up the path toward her front door, both minds spinning. Read more »

Stay Close (Issue 420)

In which we’re refresher on the importance of swimming in the water with our clients. One of my children’s greatest fears is that their mother will become the school nurse in their next school, peering into lice, ears, noses, and throats of friend and foe alike. Ugh! Read more »