In which we are reminded that retaining customers is a process of continual attraction. Read more »
In which we consider curiosity about our clients’ and prospects’ statements and assertions that all is well. Read more »
In which we revisit the importance of looking at the whole picture even when someone says, “it hurts …right … here.” Read more »
In which we consider a parallel between soccer tactics and performing as trusted advisors to our clients. Read more »
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