Unambiguous (Issue 819)

In which we are reminded that immediate, specific feedback is extraordinarily valuable when changing behaviors or routines. Read more »

Dealing with Distraction (Issue 818)

In which we are reminded that, sometimes, we have to help clients settle issues that have little to do with us in order for them to give us their full attention. Read more »

Follow The Cues We’re Given (Issue 817)

In which we are reminded that, sometimes, following the cues we’re given is more important than finishing the task we’d planned. Read more »

Entering The (Prospecting) Cave of Wonders (Issue 816)

In which we discuss the opportunities and dangers in calling business prospects before business hours or on weekends and holidays. Read more »