Remember to Say “Thank You” (Issue 1098)

In which we are reminded, when others sing our praises, to say, ‘thank you’. Read more »

Small Details (Issue 1097)

In which we are reminded to get the small details right, on brand and on purpose. Read more »

Free To Take It Anywhere (Issue 1096)

In which we are reminded about the value of preparation and in-the-moment responsiveness. Read more »

Snout Bumps (Issue 1095)

In which we are reminded that many prospects prefer to be introduced to potential new vendors by trusted third parties. Read more »

Tasty Diversions (Issue 1094)

In which we are cautioned to look closely before we invest serious time in juicy-looking prospects. Read more »

Who’s the Person Who… (Issue 1093)

In which we are reminded to ensure that everyone on our sales teams knows “who’s the person who…” can answer client questions or who can own providing a response. Read more »

Clarity President Nick Miller at Barlow Conference 2023

May 10, 2023  Clarity President Nick Miller and Jason Tarr, Santander Bank Head of Direct Sales -Business Banking, spoke today at the Barlow Conference in a presentation called “Are We Remotely Close? Business Bankers Virtually.”  While the data says: Frequent personal contact from assigned account officers who understand clients’ industries and cash flows drives client … Read more »

Balance (Issue 1092)

In which we are reminded that, sometimes we have to less of things we like doing in order to do more of what we commit to accomplish. Read more »

One Data Point (Issue 1091)

In which we are reminded that we can lose a client’s confidence with just one “off” experience. Read more »

If You Had Come to Me In Friendship (Issue 1090)

In which we are reminded to invest in relationships before we need them. Read more »

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