Better Questions, Listening

Grandi Ravioli (Issue 1031)

In which we are reminded not to assume that our clients know what they are doing when they ask for products or services. Read more »

Validate and Verify (Issue 1028)

In which we are reminded that, even when apparently well-informed and knowledgeable buyers cast themselves upon us with demands or requests, we can and should  pause… and ask questions.  Read more »

Every Little Clue (Issue 1021)

In which we are reminded to dig behind surface chit chat to learn more about our clients. Read more »

After Shave (Issue 1018)

In which we are reminded to fully understand our customers’ specifications before recommending or delivering. Read more »

What Price Did You Pay? (Issue 1017)

In which we are reminded that any business owner or leader chooses a path for a reason and pays a price for the journey; the “juicy bits” are in the story behind the story. Read more »

Bad Wiring In The Walls (Issue 1016)

In which we are reminded to look “behind the walls” in our clients’ operations lest we miss something that will become a problem. Read more »

We Are What We’ve Heard (Issue 1010)

In which we are reminded that, to continue developing, we need to listen more widely. Read more »

The Last Steam Engine Train (Issue 1009)

In which we are reminded that, to learn new technique, we must be patient. Read more »

Why Do They Call Them Seals? (Issue 1007)

In which we are reminded to ask “why”…more times. Read more »