talking business with small business

What If…? (Issue 1004)

In which we are reminded to ask clients how things will go if they don’t go according to plan. Read more »

That’s Just How It Is (Issue 1003)

In which we are reminded that ‘status quo’ is a challenging sales obstacle. Read more »

Simple Opening Questions (Issue 1002)

In which we are encouraged to begin client meetings with a simple opening question and silence. Read more »

The Story That’s Sitting Across From Them (Issue 1001)

In which we are reminded that, as modern as we may be, personal interest and personal connection still matter to some of our clients. Read more »

Focus on the Friendship (Issue 1000)

In which we are reminded to keep our priorities straight when we’re networking. Read more »

Maintain an Even Strain (Issue 999)

In which we are reminded to ask clients about the moments that most influence their life guidelines. Read more »

Competent Clients? (Issue 998)

In which we are reminded that six of the scariest words in the client support world are, “Hey….No problem. We’ve got this.” Read more »

Too Quick to Prescribe (Issue 997)

In which we are reminded to ask (at least) one question before we recommend… anything. Read more »

It Took Me Years to Let Go (Issue 996)

In which we are reminded to ask questions that help friends and clients disentangle themselves from their businesses. Read more »

Oversights Undermine Trust (Issue 995)

In which we are reminded that, while small defects in presentations or deliverables are, largely, inconsequential, they matter. Read more »