Managing Sales Process

Competent Clients? (Issue 998)

In which we are reminded that six of the scariest words in the client support world are, “Hey….No problem. We’ve got this.” Read more »

Oversights Undermine Trust (Issue 995)

In which we are reminded that, while small defects in presentations or deliverables are, largely, inconsequential, they matter. Read more »

Imitate (Issue 994)

In which we are encouraged to develop our skills by observing and imitating “the masters”.  Read more »

What Do You Know About Us? (Issue 993)

In which we are reminded that “Not much” is a weak answer when a prospect asks, “What do you know about us?” Read more »

The Last Steam Engine Train (Issue 992)

In which we are reminded that rising up a level often involves breaking things down to bits. Read more »

Clients That Fit (Issue 991)

In which we are reminded to cut ties early to clients for whom we’re not a good fit. Read more »

Erupting Hot Sauce (Issue 990)

In which we are reminded to notice and respond to the subtle signs that a client relationship may be going bad. Read more »

A Brief History of Garlic (Issue 989)

In which we are reminded to give our clients a good experience as well as a great outcome. Read more »

A Simple Game (Issue 987)

In which we are encouraged to raise continuously our performance through study and practice. Read more »

Leave That At The Door (Issue 986)

In which we learn to pay attention to obvious and less obvious loyalties and connections. Read more »

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