Better Questions, Listening

Every Little Clue

In which we are reminded to dig behind surface chit chat to learn more about our clients. Read more »

After Shave (Issue 1018)

In which we are reminded to fully understand our customers’ specifications before recommending or delivering. Read more »

What Price Did You Pay? (Issue 1017)

In which we are reminded that any business owner or leader chooses a path for a reason and pays a price for the journey; the “juicy bits” are in the story behind the story. Read more »

Bad Wiring In The Walls (Issue 1016)

In which we are reminded to look “behind the walls” in our clients’ operations lest we miss something that will become a problem. Read more »

We Are What We’ve Heard (Issue 1010)

In which we are reminded that, to continue developing, we need to listen more widely. Read more »

The Last Steam Engine Train (Issue 1009)

In which we are reminded that, to learn new technique, we must be patient. Read more »

Why Do They Call Them Seals? (Issue 1007)

In which we are reminded to ask “why”…more times. Read more »

What If…? (Issue 1004)

In which we are reminded to ask clients how things will go if they don’t go according to plan. Read more »

That’s Just How It Is (Issue 1003)

In which we are reminded that ‘status quo’ is a challenging sales obstacle. Read more »

Simple Opening Questions (Issue 1002)

In which we are encouraged to begin client meetings with a simple opening question and silence. Read more »