Monarch Innovation Awards

Competent Clients? (Issue 998)

In which we are reminded that six of the scariest words in the client support world are, “Hey….No problem. We’ve got this.” Read more »

Too Quick to Prescribe (Issue 997)

In which we are reminded to ask (at least) one question before we recommend… anything. Read more »

It Took Me Years to Let Go (Issue 996)

In which we are reminded to ask questions that help friends and clients disentangle themselves from their businesses. Read more »

Oversights Undermine Trust (Issue 995)

In which we are reminded that, while small defects in presentations or deliverables are, largely, inconsequential, they matter. Read more »

Imitate (Issue 994)

In which we are encouraged to develop our skills by observing and imitating “the masters”.  Read more »

What Do You Know About Us? (Issue 993)

In which we are reminded that “Not much” is a weak answer when a prospect asks, “What do you know about us?” Read more »

Digital Technology Trends in Banking 2020-2025

March 11, 2020 Banking magazines Banking NY (Jan/Feb 2020), Banking Mid-Atlantic States (Issue 1 2020), and Banking New England (3/11/20) have published Clarity President Nick Miller’s article, Digital Technology Trends in Banking 2020-2025. He points to three trends that will be prominent in the banking industry: Digital transformation, including digital marketing, payments, analytics, voice recognition, … Read more »

The Last Steam Engine Train (Issue 992)

In which we are reminded that rising up a level often involves breaking things down to bits. Read more »

Clients That Fit (Issue 991)

In which we are reminded to cut ties early to clients for whom we’re not a good fit. Read more »

Erupting Hot Sauce (Issue 990)

In which we are reminded to notice and respond to the subtle signs that a client relationship may be going bad. Read more »