When Delivering Bad News (Issue 880)
In which we are encouraged to provide personal touch and clear up suspense when we deliver bad news. Read more »
In which we are encouraged to provide personal touch and clear up suspense when we deliver bad news. Read more »
In which we are reminded to provide all messy implementation details before we close sales. Read more »
In which we are reminded to fully educate clients’ team members when their bosses buy our products. Read more »
In which we are reminded to ensure that everyone on our teams is prepared to act on opportunities. Read more »
In which we are reminded that delivery mistakes, even when corrected quickly, cause unwanted disruption. Read more »
In which we are encouraged to prepare in advance to better understand context and significance in our sales calls. Read more »
In which we are reminded that, even if we provide the best possible water, horses won’t drink if they’re not already thirsty or if we can’t show them that really bad things will happen if they don’t drink now. Read more »
In which we are reminded that rituals help put us on purpose and push up performance. Read more »
In which we are reminded not to call another person’s baby ugly… no matter what. Read more »
In which we learn to regain the lead in a conversation by eliminating pauses. Read more »
We Are Seriously Social.