Attract to Retain (Issue 479)

In which we are reminded that retaining customers is a process of continual attraction. Read more »

Take Nothing for Granted (Issue 478)

In which we consider curiosity about our clients’ and prospects’ statements and assertions that all is well. Read more »

Creaky Knees (Issue 477)

In which we revisit the importance of looking at the whole picture even when someone says, “it hurts …right … here.” Read more »

Playing to Space (Issue 476)

In which we consider a parallel between soccer tactics and performing as trusted advisors to our clients. Read more »