Start Simple. Assume Nothing. (Issue 892)

In which we are reminded to check the basics, first, when we are assessing client challenges. Read more »

Have Things Changed? (Issue 891)

In which we are reminded to explore, with our clients, whether accumulated, “taken for granted” assumptions or conditions have changed. Read more »

It Isn’t “Small” Talk (Issue 890)

In which we are reminded to dig in, behind the surface chit chat, to learn more about our clients. Read more »

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