Holding Their Hands
In which we are reminded to ‘be there’ with our clients when they hit the first post-purchase wall. Read more »
small business banking conference
Close Shaves
In which we are reminded to take our time and patiently prepare ourselves. Read more »
What’s a Little? (Issue 949)
In which we are reminded… there’s just certain stuff we need to know without winging it. Read more »
Changing the Blade (Issue 948)
In which we are encouraged to establish routine reviews of client satisfaction and product performance. Read more »
Washing Groceries (Issue 947)
In which we are reminded, when clients dig in on an issue, to ask questions rather than persuade. Read more »
One or Two Will Do (Issue 946)
In which we are reminded to limit our responses to client questions to one or two ideas at a time. Read more »
Sales Insights for What May Be The New Normal
April 14, 2020 Clarity President Nick Miller with friends Jack Hubbard (St. Meyer & Hubbard) and Ned Miller ( Third Act Sales Consulting ) created a “Three Amigos” video highlighting strategies for the Covid-19 influenced sales world. Ned Miller focused primarily on the importance of clear focus, a plan, and maintaining routines. Nick Miller focused … Read more »
Imagine (Issue 945)
In which we are reminded that stories, particularly imaginary “hero’s journey” stories, are powerful vehicles for communicating the value of our products and services. Read more »
Wear The Rubber Gloves (Issue 944)
In which we are reminded that, sometimes, clients need something more than short “log on and follow the prompts” instructions to implement (what we think are) simple procedures changes or products we’ve sold them. Read more »
Let’s Get A Puppy (Issue 943)
In which we are reminded that, when our clients go “short-term”, we should ask, “What if…?”. Read more »
We Are Seriously Social.