Nick Miller to Lead 2025 Small Business Banking Conference Panel on AI in Banking

Tricky Balancing Act: Bots are Efficient, Humans are Essential Chatbots are a powerful tool for assisting small and medium-sized businesses (SMBs) and banks with customer interactions on their platforms. They offer significant cost-effectiveness by reducing overhead, and provide scalability by handling multiple conversations simultaneously. Additionally, chatbots can gather and analyze customer data to help organizations … Read more »

Bottlenecks (Issue 1207)

In which we are reminded that the pace at which we develop or recommend ideas or products to clients should be no faster than clients’ abilities to absorb and implement them. Read more »

Sonic Mush (Issue 1206)

In which we are encouraged to focus and personalize our messaging to clients and prospects. Read more »

Out-Prepared (Issue 1205)

In which we receive a constructive  reminder to prepare for EVERY meeting we go to. Read more »

The Audition (Issue 1204)

In which we are reminded to be brave… our prospects and clients almost always WANT us to be brilliant. Read more »

And Now I Raise Money (Issue 1203)

In which we are reminded that we always have the option to walk away from a potential client or sale if we feel that our health, safety, or values may be compromised. Read more »

Someone To Watch (Issue 1202)

In which we are reminded to find and observe people who inspire us and show us what’s possible in our craft. A special mid-week treat this week. I went to the Old South Church in Boston to see Joe Robinson perform. He is a “modern finger-style guitar player“ in a style similar to his fellow … Read more »

Something to Talk About (Issue 1201)

In which we are reminded that, to be interesting or valuable to our clients, we need to pay attention. Read more »

Disciplines (Issue 1200)

In which we are reminded that consistent disciplines help us produce outcomes we never thought possible. Read more »

Words on a Photo (Issue 1199)

In which we are reminded to clarify clients’ objectives before “taking their word for it” and responding to their requests. Read more »

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