Nodding and Smiling (Issue 1185)
In which we are reminded that, when someone nods and smiles, silent during one of our presentations, we can’t assume that they understand what we’re saying. Read more »
nick miller
Oh, Have You Not…? (Issue 1184)
In which we are encouraged to assess buyer experience rather than to assume. On a recent trip to Ireland I rented a car at Dublin airport. I’d never before driven a car from this particular manufacturer. Nice looking car. Metallic silver. Very sporty. Loved the wheels. I slid into the front seat and started through … Read more »
A Really Good Question (Issue 1183)
In which we are encouraged to be clear about purpose and value when we meet with clients or prospects. Read more »
A Rose is a Rose…Depending (Issue 1182)
In which we are reminded that sharing “whatguzinta” a product or service can help with sticker shock. One early March evening, at a friend’s house party (yes, one of my rare public appearances), just as I was reaching the groaning-under-the-weight-it-was-carrying food table to snag a bit of cheese, I bumped into another cheese-seeker, Joanna. After … Read more »
Moving to France (Issue 1181)
In which we are reminded that earning full acceptance and “insider” status with clients takes investment in deep learning about their cultures and it takes time. Read more »
How Was Your Trip? (Issue 1180)
In which we are reminded that deeper insights come when we ask questions that prompt friends and clients to think and evaluate. Read more »
No Amount of Ketchup… (Issue 1179)
In which we are reminded to identify and reduce weaknesses that detract from our brand or expertise. Read more »
Leaps of Faith (Issue 1178)
In which we are reminded that, as sellers of professional services, our stories help our potential clients take the leap of faith to engage us. Read more »
What Do You Mean By…? (Issue 1177)
In which we are reminded to fully understand our customers’ specifications before delivering. Read more »
On Creating Flow (Issue 1176)
In which we are reminded that our choices about attention and focus have a big impact on how we feel. Read more »
We Are Seriously Social.