Better Questions, Listening

Unraveling Client Yarns (Issue 694)

In which we are reminded to manage our discovery questioning patiently. Read more »

Decontruction (Issue 686)

In which we are reminded to break our clients complex problems down into components and address the components rather than offering ‘one size fits all’ recommendations that miss underlying issues. Read more »

Goal Line Stands (Issue 683)

In which we are encouraged to engage our clients in thorough discussion of their goals. Read more »

Dragonisms (Issue 658)

In which we are reminded to speak … simply. Read more »

Task Focused (Issue 657)

In which we are reminded that, sometimes, following the cues we’re given trumps the obvious task at hand. Read more »

New Year’s Plans (Issue 653)

In which we are reminded that January is a good time to step back for a more strategic look at our clients and prospects and, perhaps, to help them articulate their plans more clearly so we can help them more powerfully. Read more »

Too Quick to Answer (Issue 650)

In which we are reminded not to answer questions before we fully understand their intent. Read more »

Excess Parts (Issue 648)

In which we are reminded to smoke out, early,  internal competitors for our proposed solutions. Read more »

Sharpness of Breath (Issue 647)

In which we are reminded not to call another person’s baby ugly. Read more »

You Can Learn A Lot (Issue 646)

In which we are reminded: We expand our conversational repertoire by listening to others. Read more »