A Place to Start (Issue 895)
In which we are encouraged to give clients an easy first “yes” from which we then can expand a relationship. Read more »
In which we are reminded that, frequently, the best gift ideas are the ones not requested. Read more »
In which we are encouraged to provide personal touch and clear up suspense when we deliver bad news. Read more »
In which we are reminded to provide all messy implementation details before we close sales. Read more »
In which we are reminded to fully educate clients’ team members when their bosses buy our products. Read more »
In which we are reminded to ensure that everyone on our teams is prepared to act on opportunities. Read more »
In which we are reminded that delivery mistakes, even when corrected quickly, cause unwanted disruption. Read more »
We Are Seriously Social.