small business banking sales training

After Shave (Issue 1018)

In which we are reminded to fully understand our customers’ specifications before recommending or delivering. Read more »

What Price Did You Pay? (Issue 1017)

In which we are reminded that any business owner or leader chooses a path for a reason and pays a price for the journey; the “juicy bits” are in the story behind the story. Read more »

Bad Wiring In The Walls (Issue 1016)

In which we are reminded to look “behind the walls” in our clients’ operations lest we miss something that will become a problem. Read more »

The Story That’s Sitting Across From Them (Issue 1001)

In which we are reminded that, as modern as we may be, personal interest and personal connection still matter to some of our clients. Read more »

Focus on the Friendship (Issue 1000)

In which we are reminded to keep our priorities straight when we’re networking. Read more »

Maintain an Even Strain (Issue 999)

In which we are reminded to ask clients about the moments that most influence their life guidelines. Read more »

Competent Clients? (Issue 998)

In which we are reminded that six of the scariest words in the client support world are, “Hey….No problem. We’ve got this.” Read more »

Too Quick to Prescribe (Issue 997)

In which we are reminded to ask (at least) one question before we recommend… anything. Read more »

It Took Me Years to Let Go (Issue 996)

In which we are reminded to ask questions that help friends and clients disentangle themselves from their businesses. Read more »

Oversights Undermine Trust (Issue 995)

In which we are reminded that, while small defects in presentations or deliverables are, largely, inconsequential, they matter. Read more »