Words on a Photo (Issue 1199)
In which we are reminded to clarify clients’ objectives before “taking their word for it” and responding to their requests. Read more »
Better Questions, Listening
Why Do They Call Them Seals? (Issue 1196)
In which we are reminded to ask “why”…more times. Read more »
Nodding and Smiling (Issue 1185)
In which we are reminded that, when someone nods and smiles, silent during one of our presentations, we can’t assume that they understand what we’re saying. Read more »
How Was Your Trip? (Issue 1180)
In which we are reminded that deeper insights come when we ask questions that prompt friends and clients to think and evaluate. Read more »
What Do You Mean By…? (Issue 1177)
In which we are reminded to fully understand our customers’ specifications before delivering. Read more »
A Little More Personal (Issue 1170)
In which we are reminded to be… you know…. a little more personal. Two months ago, a good friend underwent back surgery. Her experience reminded me of another friend’s story. We were sitting in his family room, mid-way through the crackers and cheese when other friend said, “…and after we come back from our September … Read more »
Memories (Issue 1164)
In which we are encouraged to practice and memorize essential elements of our conversations. Read more »
We Are Seriously Social.