Beans (Issue 1213)
In which we are reminded that our clients may expect us to assure that the products and services we deliver meet their expectations. Read more »
Shouldering Change (Issue 1212)
In which we are reminded that direct, immediate feedback is a strong support to learning and change. Read more »
Clarity President President Nick Miller Explores Community Bank Opportunities in Small Business Segments
At the 2025 Small Business Banking Conference, Clarity president Nick Miller hosted Webster5 Senior Retail Banking Officer Brian McEvoy in a discussion of community bank opportunities to grow their small business books of business. Since competition for small businesses’ deposits, loans, fee income, and community connections has never been tougher. the conversation focused on winning and … Read more »
Nick Miller to Lead 2025 Small Business Banking Conference Panel on AI in Banking
Tricky Balancing Act: Bots are Efficient, Humans are Essential Chatbots are a powerful tool for assisting small and medium-sized businesses (SMBs) and banks with customer interactions on their platforms. They offer significant cost-effectiveness by reducing overhead, and provide scalability by handling multiple conversations simultaneously. Additionally, chatbots can gather and analyze customer data to help organizations … Read more »
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