In which we are reminded we cannot understand our clients’ as we see them now unless we understand how they got here…and how their journey influenced them. Read more »

In which we are reminded to clarify terms we don’t understand before presenting ideas. Read more »

In which we are reminded to ditch the cultural assumptions and  to ask open-ended questions. Read more »

In which we are encouraged to include some “momentum” questions in our discussions with our clients. Read more »

In which we are encouraged to look back at a client’s history of decisions and progress before moving forward with recommendations for next steps. Read more »

In which we are reminded to dig in, behind the surface chit chat, to learn more about our clients. Read more »